Kevin B Zsb

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Verified Reviewer

Customer service is non-existent.

I had problems opening an account, so I tried to contact customer service. I tried half a dozen times over two weeks and never heard a single word back from them. Do yourself a favor and stay away from any company that has no customer service.
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Preferred solution: Nothing. Will never deal with this company again

User's recommendation: Do business with someone else.

Robert W Yki

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Verified Reviewer

No customer service, fraudulent "refund" policy

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LIke all FAQ pages gunauction.com's sucks because the Q I have is never covered with any of them. Unlike all the other sites like Ebay and gunbroker.com, There is only one unique way to get "support", by text, which apparently is never answered, at least they haven't been twice for me.

One of my 4 firearms I had up for auction got a bid and now the winner isn't responding, So I start looking into getting a refund for the final valuation and find this unheard of fraudulent policy (well except with cancelled airline tickets ).:

"A Relist Credit is a credit issued to your account at GunAuction.com when the winning bidder did not complete the auction. Relist Credits are for use with future sales at GunAuction.com and Relist Credits ARE NOT credited back to your credit card under any circumstances." one problemo: just as I'm never doing business with JetBlue ever again, Nor am I with Gunaucution.com

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Loss:
$10
Cons:
  • All

User's recommendation: don't lisst on this site

Timothy C Nit

Blocked under review.

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My name is Timothy Castles, my email and user name is munsoncastles@***.com. I don't know why I'm blocked, we have never done business before. Quite a while ago I registered on your site and your site recognizes me but wont let me do anything. Please review/unblock.
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Preferred solution: Unblocked

Anonymous
map-marker Elkview, West Virginia

Talk to agent

My site vompeised? Need help getting my site back on line. 304 369 ****. 304549**** Tmullins@***.org or tmullins@***.org 8470@ gmail . Com
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Dash Fva

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Verified Reviewer
| map-marker Walled Lake, Michigan

Pictures please ont upload

Auctionarms - Pictures please ont upload
Some message wont upload fails every time This auction is in reliable for over a week trying to upload photos to auction is m a loyal customer until now I cant run my business like this will have to go to anothe r auction sorry
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User's recommendation: No go

Anonymous
map-marker Seattle, Washington

I need to pur items on auction and im being denied

Faithful I used to be a faithful customer issue guns had a good rating but I had a down time where I wasn't listening items and you still fell out of a practice and now I am want to list a couple items and I'm being blocked Danssupply@***.com (208)305-****
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Fred H Uth

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Paid and no gun received

Auctionarms - Paid and no gun received
Hes a scammer hes a *** for doing the *** hes doing to me u guys r jerking me around by not answering ur phone to or my messages on the help center
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Loss:
$630
Pros:
  • I look for guns i want
Cons:
  • U need paypal only or screen people selling

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t deal with him

Anonymous

No Customer Service at all

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Tried contacting CS about suspected scam sale, no response after 5 days. Not even responsive to question as to how to get them payment for listing fees. Tried calling, became great friends with the voicemail recording but no humans. Id cancel my account if I could find out from Gun Auction as to how to do that. They are fine if you never have a problem.
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Loss:
$450
Pros:
  • Fine if you never need cs
Cons:
  • Unresponsive cs

Preferred solution: A response.

User's recommendation: Use GunBroker, avoid Gun Auction.

Keith K Pvv

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Verified Reviewer
| map-marker Florissant, Missouri

Problem seller

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I purchased #1721**** from Ed John (JeGofy1) He received my paymednt on 4/13. Multiple attempts to contact him have gone unanswered , phone listed is bogus. I am out $425.00. I noticed he has another listing for sale
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User's recommendation: do not do business with this seller

Fred H Uth

Paid for a gun and never received it

He want a postal money order I got it and it was sent to him he signed for it I have all my receipts and it been almost a month no gun and he is not answering my phone calls now and Im really posted off
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Loss:
$630
Pros:
  • I look for stuff i want
Cons:
  • Use paypal only
  • Very poor vendor and not bbb accreted

Preferred solution: Deliver product or service ordered

User's recommendation: I wouldn’t deal with this *** he is a scammer

Charles S Ucx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped off

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I was high bidder for an item. I paid in full plus the shipping costs. They cashed the check and then told me they really didn't have the item and tried to talk me into taking something inferior. No help from anyone at gunauction.com. I gave the seller a negative review and 2 days later it was changed to a positive review. According to their forums this happens a lot. Also, if a buyer doesen't give a review within 6 weeks after the sale, gunauction.com will automatically give them positive review on your behalf. behalf.positive review
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Loss:
$976

Preferred solution: Let the company propose a solution

User's recommendation: avoid this dishonest company

Anonymous

Very poor company performance

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Auctionarms - Very poor company performance
After repeated attempts-in good faith- to sell an AR15-I met with parties who couldn't read or follow directions. I tried to get gun auctions Customer service to help, but they were useless. They are a waste of time and money-I don't care how long they've been in business, they still are a poor excuse for an auction site. Don'tt waste your time or money- they also ARE NOT BBB ACCRETED-
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Cons:
  • Very poor vendor and not bbb accreted

Preferred solution: I cancelled my account

User's recommendation: do not invest your time or money with this excuse for a vendor

Tom D Yzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jaffrey, New Hampshire

Shill bidding

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Watched a gun there for several auction cycles.......never got a bid. Got relisted, again, and we bid on it. Then, 15 minutes before it closed, a bidder made a bid, and won the item, as we had entered our maximum bid and would not go higher. No problem, right? That's how auctions work, right? Wrong. The winner has a feedback record of 26 wins, all guns sold by the seller that he just won THIS gun from. If it walks like a duck, talks like a duck, and smells like a duck.....it's a DUCK. It is shill bidding at it's worst.
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Loss:
$500

Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY

Anonymous

Gunauction are rip off bastards and the protect rip off bastards!!

I just commented on one of there sellers listing a gun as new in box and its clearly NOT!! And when i commented on that the the seller they locked me out of my account!!!! Very childish and unprofessional!!! to say the least!!! NOW!! I will dog this rip off company till the day i die!!!!! and will never visit there *** site ever again!!! I am in excellent standing with every auction co out there. But not this one because i pointed out to the general public that this guy is lying and ripping people off.. I will continue to dog this auction co till its out of business!! Thats a laugh!!! its all about money and there *** lawyers!!
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Reason of review:
Not as described/ advertised

Preferred solution: company to screen there sellers so the do not rip people off OR BETTER YET GO OUT OF BUSINESS

1 comment
Charles S Ucx

The ripped me off too. I gave a seller a negative feedback and gunauction changed it to positive.

Anonymous

Auction Arms is dangerous and loaded with deadbeats.

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People bid and win and then don't pay. Several on AA that probably should not have guns. AA will not support you at all.
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Reason of review:
Poor customer service
Aurther Lhl

Auction Arms - childish management

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AA used to be the best on the web. I had bid on a 14 ga reloading tool, and completely forgot about it. About two weeks later I get a phone call from the seller. I apologized profusely and offered to pay on the spot, about $20 total. The guy kept saying "people don't just forget" and " Manny is a close personal friend of mine". The guy didn't want to settle up, he wanted to lecture and berate me no end. After about 20 minutes I bid him farewell politely and hung up. I checked my account to find I was banned. I got back on after about two years, and had a similar experience over combined shipping issue because many sellers don't read, or care, about the customers. I was booted for "non-payment" by one of Mannie's buddies when I won two more auctions with in 10 days of the first. I also found his marriage pictures to be in poor taste. They were up for years, it seemed. It appears to be " The Manny Auction site". I hope he goes under and the few good guys that sold there move on, most everyone else has
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Cons:
  • Mannyism
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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